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[Resolved] Image Gallery Block

This support ticket is created 3 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 2 replies, has 2 voices.

Last updated by Minesh 3 years, 11 months ago.

Assisted by: Minesh.

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#1639661

I am trying to: use the new Image Gallery Block

Link to a page where the issue can be seen: hidden link

I expected to see: a nice gallery 😉

Instead, I got: images in lightbox allways shown in landscape orientation in firefox and edge. Chrome works fine. All browsers are latest versions

#1639961

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Yes, I can see the same when I check with Chrom it works as expected (display the image vertically) and when I check with Firefox the same image opens up (horizontally).

I need to check how you configured your image block, Can you please send me temporary access details.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

#1641099

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Thank you for sharing access details.

hidden link
User: demo
pwd: Admin@999

With my test site I tried to reproduce the same issue but I do not able to reproduce the issue where:e I've created the following content template:
hidden link

And it displays the gallery on the frontend - if you check the last row of gallery it displays the verticle images but when I click on it on both Chrome and Firefox browsers it works as expected:
=> hidden link

In order to minimize the cause of the issue and to ensure that there is no conflict with third-party plugins or themes:
Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or theme? - Do you see any difference?

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.