I was prompted to enter a toolset key for this site, but my key is not accepted

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 1 reply, has 1 voice.

Last updated by - 2 weeks, 2 days ago.

Assisted by: Minesh.

Author

Posts

October 27, 2026 at 6:00 pm #2888780

jimP

Tell us what you are trying to do? Update existing plugins.

Is there any documentation that you are following? Simply the OTGS Installer window. See attachment for error msg.

Is there a similar example that we can see? [I did not have this problem with another site I just updated, aldercreek.org]

What is the link to your site? hidden link

October 28, 2026 at 5:51 am #2888877

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Please try to delete the existing site key.

Have you installed and activated Toolset Types plugin?

Could you please send me debug information that will help us to investigate your issue.
=> https://toolset.com/faq/provide-debug-information-faster-support/

What if you try to follow the following steps:
- Deactivate and Delete all Toolset plugins from plugins page
- Download the latest Toolset Types plugin from your accounts page:
=> https://toolset.com/account/downloads/
- Upload and activate first Types plugin and then try to register a new site key by following the steps given with the following link:

Here is the Doc:
=> https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-types-plugin-installed