Tell us what you are trying to do?
I'd created a reset password page that is linked. When You try to reset your password this message appears: "ERROR: Al parecer, el enlace de restablecimiento de contraseña no es válido. Solicite un enlace nuevo."
I don't know what is wrong.
Is there any documentation that you are following?
I'd follow this tutorial: https://toolset.com/course-lesson/creating-the-lost-password-page/
Is there a similar example that we can see?
What is the link to your site?
This is the Login Page: hidden link
and If you click "¿Has olvidado tu contraseña? Puedes restaurarla aquí" is linked to this page: hidden link . Here is my problem.
Hi,
Thank you for contacting us and I'd be happy to assist.
To troubleshoot this, I'll need to see how these pages are set up in the admin area.
Can you please share temporary admin login details, in reply to this message?
Note: Your next reply will be private and making a complete backup copy is recommended before sharing the access details.
regards,
Waqar
Thank you for sharing the admin access details.
The 'forgot password' and the 'reset password' pages are set up correctly, but the flow of user interaction is not right.
On the page 'Mi cuenta' ( hidden link ), the link 'Puedes restaurarla aquí ' should point to 'Contraseña olvidada' page ( hidden link ).
When the user will use the forgot password form on this page, it will send a link to the 'Resetear contraseña' page ( hidden link ) in the email, which will have the valid code added in the URL string.
I hope this helps and let me know how it goes.
