I can't see the move controls in the Block Editor

This support ticket is created 3 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Africa/Casablanca (GMT+01:00)

Tagged: Toolset Blocks

This topic contains 3 replies, has 2 voices.

Last updated by Jamal 3 years, 10 months ago.

Assisted by: Jamal.

Author

Posts

July 3, 2020 at 7:52 am #1686095

sorinR

Hi, guys

I am trying to do what Dario is doing here
hidden link

but I can't see the side move controls of any of the blocks.

I have attached a screeshot.

What is the solution to this?

July 3, 2020 at 10:04 am #1686351

Jamal

Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Hello and thank you for contacting the Toolset support.

Can you elaborate more on your question, I am sorry to not understand very well what do you mean by the side move controls.
Can you take a screenshot or record a screencast that will demonstrate the issue?

Looking forward to your reply.

July 3, 2020 at 10:44 am #1686371

sorinR

Hi,

When I use Blocks, I can't see the controls of the Block as Dario does in the video. The part circled with red in my screen shot.

That means that I can't drag the Block.

July 3, 2020 at 12:12 pm #1686577

Jamal

Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Thank you for your feedback. I do understand the issue better now.

It seems to me that this is probably a compatibility issue, triggered by another component(theme, plugin) on your website. Please check if this issue appears when:
- Only Toolset plugins are activated. It will tell us if there is an interaction issue with another plugin.
- The theme is set to a WordPress default like Twenty Fourteen. It will tell us if there is an interaction issue with your theme.
If the problem disappears, start activating one at the time to track where the incompatibility is produced.

If this does not help, I might need to take a copy of your website for local debugging. Please let me know if that's ok with you.
https://toolset.com/faq/provide-supporters-copy-site/

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