[Resolved] I can't register the site

[Author]

Posts

[danielH-13]

I am trying to: register the site

Link to a page where the issue can be seen: hidden link

I expected to see:

Instead, I got: always the box to enter my key

[Amit Kvint Supporter]

Hi there,

Sorry about that.

Can you please try removing the site key and registering it again and let us know if that has worked for you?

Thanks!

[danielH-13]

Hello Amit,

thanks for the reply. But the problem still exists. I also deactivated all plugins except types and it doesn't work.

Best, Daniel

[Nigel Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/London (GMT+01:00)]

Hi Daniel

I tried myself on your site to register it and could not. No error messages, no useful information on the installer debug page, no clues as to what the problem is.

I've escalated this to my colleagues in the installer team and I'll let you know when I have some feedback from them.

[Nigel Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/London (GMT+01:00)]

Hi Daniel

Although the symptoms appear slightly different, it seems it is the same as this known issue: https://toolset.com/errata/installer-screen-is-broken-layout-messed-up-in-network-subsites-wrongly-suggests-registration-is-not-working-and-impedes-updates/

A solution is to register Toolset at the network level, not on the sub-site, which is described here: https://toolset.com/faq/how-to-install-and-register-toolset/#registering-toolset-on-a-multisite

I tested that and it works, if you want to try.

The issue itself should be resolved when we push a new version of Types.

[danielH-13]

Thanks a lot. I had toolset installed on a different multisite and never recognized this way of registration.