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[Resolved] I can't customize my wordpress theme without decativating the Toolset plugins.

This support ticket is created 2 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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This topic contains 2 replies, has 2 voices.

Last updated by garikH 2 years, 3 months ago.

Assisted by: Waqar.

Author
Posts
#2260515
Screen Shot 2022-01-06 at 5.40.08 PM.png

I am trying to: the last 2 times I've needed to customize my theme (Astra Pro) I get an error message. When I deactivate the Toolset plugins I am able to make the edits. Then I reactivate Toolset plugins when I'm done.

Link to a page where the issue can be seen: N/A (see attached screenshot)

I expected to see: I expected to go to Appearance--> Customize in WordPress and then make changes to the Astra theme (like editing the size of the menu text)

Instead, I got:

"Edit widget: WP Views Add widget: WP Views Edit Add WP Views
WP Views
There has been a critical error on this website. Please check your site admin email inbox for instructions.

Learn more about troubleshooting WordPress."

And I also got the following auto email from my website:

"Howdy!

Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with one of your plugins, Toolset Types.

First, visit your website (hidden link) and check for any visible issues. Next, visit the page where the error was caught (hidden link) and check for any visible issues.

Please contact your host for assistance with investigating this issue further.

If your site appears broken and you can't access your dashboard normally, WordPress now has a special "recovery mode". This lets you safely login to your dashboard and investigate further.

hidden link

To keep your site safe, this link will expire in 1 day. Don't worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

When seeking help with this issue, you may be asked for some of the following information:
WordPress version 5.8.2
Current theme: Astra (version 3.7.6)
Current plugin: Toolset Types (version 3.4.14)
PHP version 7.4.27

Error Details
=============
An error of type E_ERROR was caused in line 376 of the file /home/garikhim/public_html/ecostylist/wp-content/plugins/types/vendor/toolset/toolset-common/inc/autoloaded/interop/handler/elementor/widgets/view/view.php. Error message: Uncaught Error: Call to undefined method Elementor\Utils::is_ajax() in /home/garikhim/public_html/ecostylist/wp-content/plugins/types/vendor/toolset/toolset-common/inc/autoloaded/interop/handler/elementor/widgets/view/view.php:376
Stack trace:
#0 /home/garikhim/public_html/ecostylist/wp-includes/class-wp-hook.php(303): OTGS\Toolset\Common\Interop\Handler\Elementor\ViewWidget->maybe_use_view_elementor_widget_instead('')
#1 /home/garikhim/public_html/ecostylist/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters('', Array)
#2 /home/garikhim/public_html/ecostylist/wp-includes/plugin.php(470): WP_Hook->do_action(Array)
#3 /home/garikhim/public_html/ecostylist/wp-content/plugins/toolset-blocks/embedded/inc/wpv-widgets.php(81): do_action('wpv_action_befo...')
#4 /home/garikhim/public_html/ecostylist/wp-includes/class-wp-widget.php(534): WPV_Widget->form(Array)
#5 /home/garikhim/public_html/ecostylist/wp-admin/includes/widgets.php(274): WP_Widget->form_callback(Array)
#6 /home/garikhim/public_html/ecostylist/"

Additional Info:
I also use the WP Rocket plugin (if that's relevant).

#2260657

Waqar
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting us and I'd be happy to assist.

From your website's debug information, I noticed that the Elementor plugin is active too.

We've recently identified and escalated this issue where the "Customize" screen shows the error when Toolset and the Elementor plugins are active.

A fix for this will be included in the next batch of Toolset plugin updates, and for now, you'll find the patch and instructions to fix this at:
https://toolset.com/errata/fatal-error-on-customizer-page-after-updating-to-elementor-3-5/

I hope this helps and please let me know in case the issue persists, even after applying the patch.

regards,
Waqar

#2264083

My issue is resolved now. Thank you!

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.