how do I provide access credentials after a chat is changed to a ticket?

This support ticket is created 5 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

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Tagged: Toolset Blocks

This topic contains 3 replies, has 2 voices.

Last updated by Anthony 5 years, 5 months ago.

Assisted by: Luo Yang.

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June 27, 2019 at 9:52 pm #1279125

Anthony

I was chatting with Christian Cox, who changed our chat into a ticket. Now I don't see how to provide access credentials, which was the last thing we wrote about... 😐

June 27, 2019 at 9:58 pm #1279127

Anthony

I'd have been more than willing to wait more than three minutes for someone to pick up the chat instead of now having to wait for response to a ticket. I think at least 5 minutes would be more reasonable; giving the topic starter the chance to request a three-minute extension before expiry would be even better...

Meanwhile, I still need to know how to add access credentials to a ticket (it was quite obvious while the original issue was still a chat...)

June 28, 2019 at 3:22 am #1279229

Luo Yang

Hello,

Christian is off now, and I am working in timezone GMT+8.

I assume we are talking about the another thread:
https://toolset.com/forums/topic/image-caption-displays-in-block-editor-but-not-on-front-end/#post-1279227

Please try as my answer in above thread, and I have enabled the private message box in that thread, you can add the database dump file in it.

June 28, 2019 at 8:05 am #1279289

Anthony

My issue is resolved now. Thank you!