This thread is resolved. Here is a description of the problem and solution.
Problem:
The issue here was that the customer wanted to hide the Post meta on his CPTs
Solution:
The solution to this is to inspect the page using the google chrome or your browsers page inspection too to find the html that is displaying the post meta.
Then you will just set it using css to display: none;
So e.g you will add this custom css to your site.
.someclass{
display: none;
}
Relevant Documentation:
This support ticket is created 7 years ago. There's a good chance that you are reading advice that it now obsolete.
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