Generic check box field on user form will not update when edited

This thread is resolved. Here is a description of the problem and solution.

Problem:

can not save Generic check box field on user form.

Solution:

Don't not use specific characters in the generic field slug, and since the checkbox field is required, you need to setup the default value

Relevant Documentation:

This support ticket is created 2 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 2 replies, has 2 voices.

Last updated by MargeP6083 2 years, 7 months ago.

Assisted by: Luo Yang.

Author

Posts

April 20, 2022 at 2:29 am #2344905

MargeP6083

I am trying to update a generic checkbox label text on a user registration form. When I edit the text label, the edits won't save.
1. I tried to switch to expert mode to make the edits. The form wouldn't save. See behavior of not saving: hidden link
2. I tried to clone the form on the live site, but the form fields did not show. I saw this. hidden link

I have a staging area where I tried to update the form. The form won't up date there either.

Link to a page where the issue can be seen: hidden link

April 20, 2022 at 4:14 am #2344975

Luo Yang

Hello,

You can not use specific characters in the generic field slug, and since the checkbox field is required, you need to setup the default value, I have setup a demo in your website, see my screenshot generic-checkbox-field.JPG

Please test again, check if it is fixed.

April 20, 2022 at 2:23 pm #2345285

MargeP6083

Thanks for the help on this. We have been using this form without issue for several months, and there was not a problem saving the original.

My issue is resolved now. Thank you!