I am struggling with your support. You say that you have people in all time zones, but I have yet to get support durring my work day. I have also reached out to your accounting department because I was thinking about upgrading to more licences, but I have not heard back. Is there a phone number I can call?
Hi,
While our supporters are spread over different timezones ( ref: https://toolset.com/support/supporters/ ), there are a number of factors involved, due to which a fixed response time can't always be ensured.
As mentioned in the other ticket, I'll request Shane to watch out for your tickets, as he is in the closest timezone.
We don't provide support over the phone, but, information about reaching out to different departments is available at:
https://toolset.com/home/contact-us/
Can you please also share when and how you tried to reach the accounting department and what was the exact query? I'll be able to escalate it accordingly.
regards,
Waqar
Hi there.
What is Shane's time zone?
I had asked about upgrading my plan. I might want to have toolset on more than one site.
But it also depends on if i will be able to get the support I need. If I do, I might get the unlimited license.
As mentioned I did not hear back at all.
Thanks
Thanks for writing back.
Shane works in Eastern Standard Time (GMT-5) and he'll watch out for your future tickets.
( timezone information is available on our supporters' page: https://toolset.com/support/supporters/ )
I've also received confirmation from Irina, who has responded to your inquiry about the license upgrade.
( screenshot of the reply email: hidden link )
We apologize for the unusual delay in that particular reply, but, you can expect more timely assistance in future communication for the account matters too.
Please let me know if you have any follow-up questions regarding support. You're welcome to start a new ticket for each new question or concern.
My issue is resolved now. Thank you!
