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[Resolved] Form fields not showing up

This thread is resolved. Here is a description of the problem and solution.

Problem: The user has added two generic fields to a form, but they don't appear on the frontend.

Solution: It turns out that the user did not use a slug for these fields.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

This topic contains 4 replies, has 2 voices.

Last updated by gregS-9 2 months, 2 weeks ago.

Assigned support staff: Jamal.

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#2005293
edit-user-form-view.png
page-editor-view.png

I am trying to add two form fields to my CRED form and they are not showing up. They are the checkbox and embed field types.

Link to a page where the issue can be seen:
hidden link

I expected to see:
Two more fields.
One checkbox and an area where a file can be downloaded

#2005381

Jamal
Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Hello and thank you for contacting the Toolset support.

I believe that this screenshot is from the preview in the blocks editor, right? Because that's how it renders the preview. But, in the frontend, you should see a file field and a checkbox field, not what is on this screenshot. Currently, I don't see this form if I am not logged in hidden link Maybe because of Toolset->Access Control->Forms(tab) configuration.

If this screenshot is from the frontend, check how it will appear when:
- Only Toolset plugins are activated. It will tell us if there is an interaction issue with another plugin.
- The theme is set to a WordPress default like Twenty-Twenty. It will tell us if there is an interaction issue with your theme.
If the problem disappears, start activating one at a time to track where the incompatibility is produced.

If this does not help, please allow me temporary access to your website and let me check it closely. Your next reply will be private to let you share credentials safely. ** Make a database backup before sharing credentials. **

#2007503

Hi,

Just following up here.
Can you please give me an ETA when you will look into this.
The sooner the better please.
I provided credentials and made a database backup earlier.

#2008307

Jamal
Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Hello and sorry for the late reply, but I do not work on Wednesdays and Thursdays as you can see in my profile page https://toolset.com/forums/users/jamal-b/

Regarding these generic fields, they both do not have a slug, check this screenshot hidden link
Once I added a slug to the field, they appeared on the form. Check this screenshot hidden link

I wonder if you are willing to let users upload files? If yes, you should use the File field instead of the embedded media field. The embedded media field is meant to let the user enter a URL of an online resource that you would want to embed on your website.
https://wordpress.org/support/article/embeds/

I hope this helps. Let me know if you have any questions.

#2008495

My issue is resolved now. Thank you!