Font not displaying correctly

This thread is resolved. Here is a description of the problem and solution.

Problem:

On the customer's website, the font-weight option in the "Single field" block was not working.

Solution:

I couldn't reproduce this on a test website so shared some troubleshooting steps and a quick CSS fix.

Relevant Documentation:

n/a

This support ticket is created 4 years ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	-
-	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	-

Supporter timezone: Asia/Karachi (GMT+05:00)

Tagged: Toolset Blocks

This topic contains 2 replies, has 2 voices.

Last updated by ianC-8 4 years ago.

Assisted by: Waqar.

Author

Posts

December 30, 2021 at 10:37 pm #2255661

ianC-8

I am trying to: style the title field for a content template (choose font, weight)

Link to a page where the issue can be seen: hidden link?

I expected to see: 'CHORALLY' title to display in Alegreya Sans at 900 weight but it is not being picked up. I have experimented with other fonts and whatever I try, nothing changes. The other areas of the page seem fine.

Instead, I got: please see screenshot attached.

December 31, 2021 at 7:38 am #2255797

Waqar

Hi,

Thank you for contacting us and I'd be happy to assist.

While I can see the issue with font-weight settings on your website, I couldn't reproduce this on my test website. This suggests that something specific to your website is involved.

To troubleshoot this, I'll suggest the following steps:

1. Please make sure that WordPress, active theme, and plugins are all updated to the latest versions.

2. It would be interesting to test this with all non-Toolset plugins disabled and a default theme like Twenty Twenty-One.

If it's fixed, you can start adding the disabled items, one by one, to narrow down to a possible conflicting one.

3. In case the issue still persists, I'll need your permission to download a clone/snapshot of your website, to investigate this on a different server.

I hope this helps and please let me know how it goes.

Note: For a temporary fix, you can include a custom class "single-field-title" in that "Single Field" block's settings and then include custom CSS code in the template, to force a font weight of 900.
( screenshot: hidden link )


.tb-field.single-field-title {
font-weight: 900 !important;
}

regards,
Waqar

January 3, 2022 at 5:42 pm #2257699

ianC-8

My issue is resolved now. Thank you!