"file upload" does not work

This support ticket is created 8 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

Tagged: Setting up custom fields, Types plugin

This topic contains 2 replies, has 2 voices.

Last updated by olivierB-3 8 years, 2 months ago.

Assisted by: Minesh.

Author

Posts

February 23, 2016 at 6:46 am #369496

olivierB-3

Hi!

I can't upload any files with a custom type "file upload" (screen1). Instead, WordPress saves my post and i'm not able to continue to edit my post (screen2).

If i try to add a file via "add media" (in the upper left screen of the editor), it works without a problem, so it's not a problem with permissions. (screen3+4)

It worked nice since last update (18.02.2016), so i'm inclined to think that there is a bug since last update.

Sincerely, Olivier

February 23, 2016 at 9:04 am #369538

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

This issue is new to us as it's not yet reported by other users and its really strange that you are not able to upload the files using types custom field. I will try to help you as fast and effective as possible,

*** Please make a FULL BACKUP of your database and website.***
1)
Could you please try to resolve your issue by deactivating all third-party plugins as well as with the default theme to check for any possible conflicts with any of the plugins or themes?

2)
Please check your browser's javascript console and send me possible errors for review.

3)
Please activate WP_DEBUG from wp-config.php file and check for possible errors.

February 23, 2016 at 12:43 pm #369705

olivierB-3

Dear Minesh,

I cleared my browser's cache, flushed the CDN, disabled my theme and the plugins and the upload function works again.

I'm still trying to understand what and why it happened but i think we can without a problem mark this post as resolved. I guess it was a problem with some code that has no relation to wp-type.

Thank you very much for your time and very much appreciated help.

Sincerely, Olivier

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.