[Resolved] Fields & Text Block: This block has encountered an error and cannot be previewed

[Author]

Posts

[imaneK]

Tell us what you are trying to do?

Everytime I use the Fields and Text block and later try to edit it, I get this error message: This block has encountered an error and cannot be previewed.

Is there any documentation that you are following?

Is there a similar example that we can see?

What is the link to your site?
hidden link

[Christopher Amirian]

Hi there,

Would you please make sure that you use the latest version of Toolset and its addons?

- IMPORTANT STEP! Create a backup of your website.
- Go to "WordPress Dashboard > Plugins > Add new > Commercial (tab)".
- Click the "check for updates" button.
- Update Toolset and its addons there.

Thank you.

[imaneK]

I am unable to update the plugins for some reason

[imaneK]

I'm getting this error

[Christopher Amirian]

Thank you.

Would you please do the update manually?

- https://toolset.com/account/downloads/
- Click the Download Toolset manually link.
- Download the Toolset plugins that you need.
- Go to WordPress Dashboard > Plugins > Add New
- From the top click the Upload plugin button and upload the plugins that you have downloaded.
- Continue the same process for all Toolset plugins that you use to install the latest version.

Thank you.

[imaneK]

I have managed to update all the toolset plugins as suggested but the issue remains. It is now also happening when I try to style a toolset button.

[Christopher Amirian]

Would you please provide the debug information so I can check your WordPress setup?

https://toolset.com/faq/provide-debug-information-faster-support/

Also I'd appreciate it if you could check if the broken text field block happens in an isolation.

- IMPORTANT STEP! Create a backup of your website, or better test it in a copy/staging version of your website.
- Switch to the default theme such as "TwentyTwenty" by going to "WordPress Dashboard > Appearance > themes".
- Go to "WordPress Dashboard > Plugins" and deactivate all plugins except Toolset and its add-ons.
- Check if you can still recreate the issue.
- If not, re-activate your plugins one by one and check the issue each time to find out the plugin that causes the problem.

Finally, we are aware of the block-style panel issue and our developers are working on that:

https://toolset.com/errata/broken-block-when-expanding-style-settings-panel/

The issue that you are describing is already fixed:

https://toolset.com/errata/fields-and-text-block-broken-with-wordpress-6-1-update/

That is why I ask to see if there is any other environmental issue might cause the problem.

Thanks.

[imaneK]

My issue is resolved now. Thank you!