Hello. Thank you for contacting the Toolset support.
Can you please share problem URL and admin access details.
*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.
I have set the next reply to private which means only you and I have access to it.
Well - you should try to exlcude the images and cache when you build your duplicator package.
- Start a New Package: Navigate to Duplicator > Packages in your WordPress dashboard and click Create New.
- Access Archive Settings: Expand the Archive section on the setup screen.
- Enable Filters: Check the box for Enable File Filters.
- Add Exclusions: Automated Shortcut: To the right of the "Directories" field, look for blue hyperlinks labeled wp-uploads and wp-cache. Clicking these will automatically add the correct paths to your filter list.
- Confirm and Build: Scroll down and click Next to run the system scan. Once the scan finishes, click Build to generate your filtered backup.
