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[Resolved] Field not showing up in list for conditional block

This support ticket is created 2 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 3 replies, has 2 voices.

Last updated by Annie 2 years, 11 months ago.

Assisted by: Jamal.

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#2048369
screenshot2.jpg
screenshot.jpg

We have a custom post type called Portfolio, and one of the custom fields on it is a "Multiple Lines" type called Testimonial. We're trying to set up a content template using Toolset Blocks. I added a Conditional block so I can have a section that only shows up if the Testimonial field is not empty. But the menu in the Conditional block isn't including the testimonial field. I attached a couple screenshots, one showing the settings on the testimonial field, the other showing that field not being found in the menu on the Conditional block. Any idea what's up?

#2048775

Jamal
Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Hello and thank you for contacting the Toolset support.

I just run a quick test in my local setup and I was able to set a condition in a multiline field without issue. Maybe we have something different between our fields' definitions. To better assist you with this issue, can I log in to your website and check it further? If yes, your next reply will be private to let you share credentials safely.

#2051513

Jamal
Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Thank you for the credentials.

I edited the content template "New Portfolio Templte (#18651)" and I was able to add a conditional and display two blocks(heading, single field) inside of it. Check this screenshot for the condition hidden link

And check how it works in the frontend hidden link

Can you try again from your side? If it still does not work, can you share a larger screenshot that will include the URL and all the part of the page, it will give me more context about it.

#2052523

Thanks, from comparing your screenshot and mine I realized I was trying to search for the testimonial in the Source field, but apparently I needed to select the Project Info there before the menu with the Testimonial field would show up.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.