Skip Navigation

[Resolved] Field group cannot be activated?

This thread is resolved. Here is a description of the problem and solution.

Problem:

After activate a custom field group, it does not display when edit the post.

Solution:

Please check the compatibility/cache problem

Relevant Documentation:

This support ticket is created 4 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 -
- 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 -

Supporter timezone: Asia/Hong_Kong (GMT+08:00)

This topic contains 2 replies, has 2 voices.

Last updated by ABSTRACTUS 4 years, 7 months ago.

Assisted by: Luo Yang.

Author
Posts
#1653177
Bildschirmfoto 2020-06-07 um 11.12.08.png

I am trying to: Add a field group "Knowledge" to the standard Post on hidden link

I expected to see the fields of the field group when creating a new Post.

Instead, I got the standard post fields only. The custom fields were not displayed.

I then realized that the field group was set "inactive" in the field group controller. But whichever way I try to activate it (hover > activate, tick > mass action > activate) I don't get the field group activated :-S

What can be preventing the field group from being activated?
(Side note: Toolset forms installation through the "commercial plugins" installer dashboard didn't work, but that shouldn't cause an issue here, I suppose?)

I am thankful for any hint!

#1653793
knowledge.JPG

Hello,

I have tried it in your website, I can see the custom field group "Knowledge" is activated in your website, and it works fine, for example:
hidden link

See screenshot knowledge.JPG

Is this problem resolved? Please let me know if you need more assistance for it.

#1657495

Hi Luo, thank you for checking. Indeed on the next day the Field set was active, which I couldn't achieve to do originally. I just hope that next time the activation works again as normal 😉