FacetWP not working after updating Toolset Views to 3.1.2

This support ticket is created 4 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

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Tagged: Custom search, Views plugin

This topic contains 1 reply, has 2 voices.

Last updated by Luo Yang 4 years, 8 months ago.

Assisted by: Luo Yang.

Author

Posts

March 10, 2020 at 3:00 pm #1545753

robM-9

I have a recipes page that uses a Toolset Views template along with FacetWP to filter the recipes.

It has worked fine for the last few years until recently when updating Toolset Views from version 3.0.2 to version 3.1.2. broke it.

On this website it works fine - however it is using View version 3.0.2 (hidden link)

If you use the filter you can see it filters everything fine (powered by FacetWP)

However if i update to View 3.1.2 then the filter stops working. You can see this on the staging site link I have sent you which is using toolset 3.1.2

FacetWP support have been trying to help. They have asked "what may have changed about the way queries work in Toolset Views between those versions"

Thanks

Rob

March 11, 2020 at 6:42 am #1546431

Luo Yang

Dear Rob,

Both version of Views plugins are using WordPress built-in class WP_Query to query posts:
https://developer.wordpress.org/reference/classes/wp_query/
You can find the change logs here:
https://toolset.com/download/toolset-views/#changelog

I have tried the credentials you provided above, it is not valid, I get this message:
ERROR: The username or password you entered is incorrect

Please check it.

And I suggest you check if there is any PHP/JS error in your website:
https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/