When I click on block navigation I get this error:
TypeError: Cannot read property 'icon' of undefined
at hidden link
at hidden link
at hidden link
at mt (hidden link)
at hidden link
at Gt (hidden link)
at ru (hidden link)
at Tc (hidden link)
at je (hidden link)
at ph (hidden link)
Hi,
Thank you for contacting us and I'd be happy to assist.
I tried to access the website's admin area, but the username and/or password is being accepted.
Can you please check the username and password again and also share a link to the page where this error can be seen?
Note: Your next reply will be private and please make a complete backup copy, before sharing the access details.
regards,
Waqar
Thank you for sharing the admin access.
During troubleshooting, I noticed that there is an errors shown in the browser's console, coming from a file of "Rank Math SEO" plugin.
( yourwebsite.com/wp-content/plugins/seo-by-rank-math/assets/admin/js/blocks.js )
During testing on my own website with the "Rank Math SEO" plugin, I couldn't reproduce this issue with the block navigation. This suggests that it is something specific to your website.
To troubleshoot this further, I'll suggest the following steps:
1. Please make sure that WordPress, active theme, and plugins are all updated to the latest versions.
2. It would be interesting to test this with all non-Toolset plugins disabled and a default theme like Twenty Twenty.
If it's fixed, you can start adding the disabled items, one-by-one, to narrow down to a possible conflicting one.
3. In case the issue still persists, I'll need a clone/snapshot of your website so that it can be investigated on a different server.
( ref: https://toolset.com/faq/provide-supporters-copy-site/ )
Please let me know how it goes and I've set your next reply as private again.
Hi,
Thank you for waiting, while I performed some tests on your website's clone.
It turns out the error is originating from the "Follow up email" plugin. This same issue is reproducible on a clean install with the default WordPress theme "Twenty Twenty" and only installing the "Follow up email" plugin (without any other plugin).
You can report this compatibility issue between WordPress block navigation and the "Follow up email" plugin to the plugin author so that it can be fixed.
I hope this helps.
regards,
Waqar
My issue is resolved now. Thank you!
