[Resolved] Email notification not working for frontend form

[Author]

Posts

[simchaH]

I have a frontend post form that I created, I made it into 3 "steps" to connect the different relationships. Meaning, it is really 3 forms that I made it look like it's one form for users on the website. For some reason the email notification for the final 3rd step/form is not being sent out to my email, even though I have it set up.

The 3rd form is called "Add Contact" and the ID is 3607. (For reference, the first step of the form is "Add Shiur Location", and the second step is "Add Shiur", but I don't have email notifications for those turned on, since it's not necessary as long as the 3rd step email works.)

Can you help me figure out the issue?

Thank you.

[Nigel]

Hi there

Can you try a plugin like WP Mail Logging (https://wordpress.org/plugins/wp-mail-logging/) which records outgoing emails to check whether the notification is sent in the first place, or whether the issue might be delivery-related.

Let us know what you find.

[simchaH]

So I went ahead and installed the plugin, and it says that it was sent without any error (see image), yet I'm not receiving anything to my inbox (I checked my spam as well). What can we do to troubleshoot this?

Thanks!

[Luo Yang]

Please check these:
1) Try with another email, for example Gmail
2) Check if there is any PHP error in your website:
https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/#php-debugging

[simchaH]

Unsolved. Still trying to figure it out