Email notification is being sent to the first name field

This support ticket is created 6 years, 1 month ago. There's a good chance that you are reading advice that it now obsolete.

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Tagged: Toolset Forms, User-registration forms

This topic contains 1 reply, has 2 voices.

Last updated by Luo Yang 6 years, 1 month ago.

Assisted by: Luo Yang.

Author

Posts

March 22, 2018 at 6:02 pm #627485

aranj

I am trying to:
Send notification upon form submission

I expected to see:

Time:
2018-03-22 17:39:30
Receiver:
|email|
Subject:
...
Message:
Hi ...,

Instead, I got:

Time:
2018-03-22 17:39:30
Receiver:
|firstname|
Subject:
...
Message:
Hi ...,

I have resolved this issue by removing the first name field from my sign up form.

- Ideally, I would like to capture this information

March 23, 2018 at 4:11 am #627617

Luo Yang

Hello,

The problem you mentioned above is abnormal, please check these:
1) You are using the latest stable version of CRED plugin + Other Toolset plugins, for example, you are using Types 2.2.21, but the latest version is 2.2.22, you can download them here:
https://toolset.com/account/downloads/

2) Follow our document to setup the email notification in CRED form:
Automated Email Notifications With CRED
https://toolset.com/documentation/user-guides/automated-email-notifications-with-cred/
CRED User Forms Email Notifications
https://toolset.com/documentation/user-guides/cred-user-forms-email-notifications/

3) In case it is a compatibility problem, please try this:
deactivate other plugins and switch to wordpress default theme, and test again

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.