Elementor pro no longer works with Toolset

This support ticket is created 2 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 11 replies, has 2 voices.

Last updated by jeanL-2 2 years, 3 months ago.

Assisted by: Luo Yang.

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Posts

August 10, 2022 at 11:15 am #2435001

jeanL-2

Elementor pro does not work when Toolset is installed and activated. Even if elementor pro is installed, activated and enabled. I don't have access to widgets anymore, like with the basic elementor.
But when I disable Tooslet forms and Views elementor pro works again. If one of them is activated, elementor pro doesn't work anymore...

August 11, 2022 at 3:01 am #2435543

Luo Yang

Hello,

I have tried it in your website, create a new post, for example:
hidden link
Edit it with Elementor editor, I can see the those Elementor pro widgets correctly, see my screenshot
Is there any missing steps or this issue is resolved?

August 11, 2022 at 2:12 pm #2436041

jeanL-2

Yes but i cant make what i've done as global, and can't acces the global elements. See the attachments.
It's only when I deactivate View and Form that it works again...

August 12, 2022 at 6:24 am #2436403

Luo Yang

Thanks for the details, I am downloading the duplicator package file, will update here if find anything

August 12, 2022 at 8:21 am #2436469

Luo Yang

I have tried it in a fresh WP installation + Elementor plugins + the latest version of Toolset plugins, it works fine, you can see it in below test site:
hidden link

See the test post here:
hidden link
I can see the global widget correctly, see my screenshot global-widget.jpg

Can you reproduce the same problem in above test site? and provide details steps to reproduce the same problem, thanks

August 12, 2022 at 1:18 pm #2436603

jeanL-2

Hi,

I tried to reproduce the problem on the new installation but without success, everything works as I want it to at mine... it remains a real mystery ...

August 15, 2022 at 3:39 am #2437931

Luo Yang

Did you get any PHP/JS errors in your website?
https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/

August 15, 2022 at 7:46 am #2438015

jeanL-2

I'm going to see that and i keep you in touch.

August 16, 2022 at 1:35 am #2438445

Luo Yang

OK, please update here if you get any clue to reproduce the same problem, thanks

August 16, 2022 at 12:25 pm #2438787

jeanL-2

Hi i looked in the error_log.txt but i found nothing that can can explain this bug. On your side did you test the copy of the site throw the duplicator package?

August 17, 2022 at 8:04 am #2439387

Luo Yang

In my localhost with your duplicator package, I see below JS errors:

Uncaught TypeError: Cannot read properties of undefined (reading 'deprecated')
Uncaught ReferenceError: elementorDevTools is not defined

The same problem persists in your website:
hidden link

See my screenshot: elementor-JS-errors.JPG

You just need to open above URL, you will be able to see those JS errors.

And I have searched it in google, and found this ticket:
hidden link

It seems to be a new elementor issue, you can check it with elementor support.

August 17, 2022 at 10:24 am #2439495

jeanL-2

My issue is resolved now. Thank you!

I'will handle with the elementor team now...