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[Resolved] Elementor Compatibility Bug

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 33 replies, has 3 voices.

Last updated by Alessandro 10 months ago.

Assigned support staff: Shane.

Author
Posts
#2282849

While using elementor and toolset it doesn't work.

1. If i try to open the page it returns a page not found error.
2. If i try to modify the page with toolset enabled it shows
"Sorry, the content area was not found in your page.
You must call the_content function in the current template, in order for Elementor to work on this page"

If i disable toolset plugin and reset permalink it works
I use hello elementor theme.

#2282895

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Alessadro,

Thank you for getting in touch.
Would you mind allowing me to have admin access to the website so that I can have a more detailed look at this for you ?

Please where applicable please provide me with a link to an example page where I can see the issue.

I've enabled the private fields for your next response.

Thanks,
Shane

#2283073

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Alessandro,

Thank you for the credentials, however i'm not seeing where you've sent an example link to where the error can be observed.

Thanks,
Shane

#2283079

hidden link
and all pages type

#2283105

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Alessandro,

I don't believe this one is an issue with Types and elementor. It is an issue with your permalinks.

I've set the permalinks to the archive structure and the pages are loading without any issues right now. There seems to be an issue with your permalinks structure.

On the custom post type I checked and the permalinks work fine. I'm not familiar with quite a bit of the elementor structure but do they allow you to define custom permalinks structures?

Can you let me know when did you start noticing this issue ?

Thanks,
Shane

#2283109

This issues came when i updated elementor. I don't understand, now the website doesn't work. This one and other websites

#2283111

When you updated the permalink the archive pages doesn't work.

#2283113

Look here if you try to change again the permalinks. I use a plugin named filter everything that modifies the permalink structure. But not the pages one

#2283125

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Alessandro,

Would you mind allowing me to grab a copy of the site so that I can test locally here?

This will help prevent any down time on the site itself.

Thanks,
Shane

#2283127

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Alessandro,

Would you mind allowing me to grab a copy of the site so that I can test locally here?

This will help prevent any down time on the site itself.

Thanks,
Shane

#2283129

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Alessandro,

Would you mind allowing me to grab a copy of the site so that I can test locally here?

This will help prevent any down time on the site itself.

Thanks,
Shane

#2283131

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Alessandro,

Would you mind allowing me to grab a copy of the site so that I can test locally here?

This will help prevent any down time on the site itself.

Thanks,
Shane

#2283133

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Alessandro,

Would you mind allowing me to grab a copy of the site so that I can test locally here?

This will help prevent any down time on the site itself.

Thanks,
Shane

#2283135

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Alessandro,

Would you mind allowing me to grab a copy of the site so that I can test locally here?

This will help prevent any down time on the site itself.

Thanks,
Shane

#2283137

Sure you are allowed!