[Resolved] editor encountered an unexpected error

[Author]

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[Steve]

Hi im making a new content template on this site ( the first using the block editor) and when I save it I get the error above
"editor encountered an unexpected error"
Sometimes the content template is saved other times its not

Its a live site but i did install the health check and troubleshooting plugin and with only toolset running the error persists

None of the buttons in the error dialog (see image) produce any additional information - the attempt recovery button locks up the screen and i have to return to the dashboard to contine.

Could you suggest how i should go about resolving this issue.

Thanks

[Minesh Supporter Languages: English (English ) Timezone: Asia/Kolkata (GMT+05:30)]

Hello. Thank you for contacting the Toolset support.

Can you please share bit more details.
- Do you see it working when only Toolset plugins active (please try to disable all non-Toolset plugins)?
- What PHP version you are using, I would like to have debug information that will help us to debug and investigate your issue:
=> https://toolset.com/faq/provide-debug-information-faster-support/

[Steve]

Thanks Minesh

[Minesh Supporter Languages: English (English ) Timezone: Asia/Kolkata (GMT+05:30)]

Based on the debug information you shared with me I can see you are using outdated Toolset plugins.

*** Please make a FULL BACKUP of your database and website.***
Could you please try to update ALL Toolset plugins to its latest official released version. You can download it with your account's Download page:
- https://toolset.com/account/downloads/

[Steve]

Ahh from the regular plugins page it says no updates are available- However when i check on the commercial plugins tab I see they are behind. However when i try and update from that page
/plugin-install.php?tab=commercial
I get the error plugin installation failed.

Can i just delete the folders via ftp and reupload current versions?

[Minesh Supporter Languages: English (English ) Timezone: Asia/Kolkata (GMT+05:30)]

Yes - that's correct.

*** Please make a FULL BACKUP of your database and website.***
I suggest you should update ALL Toolset plugins manually for now.
- Deactivate and Delete all Toolset plugins from plugins page
- Download ALL the latest Toolset plugins you require from your accounts page:
=> https://toolset.com/account/downloads/
- Upload and activate first Types plugin and then you are free to install and activate all other Toolset plugins.
=> https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-types-plugin-installed

[Steve]

My issue is resolved now. Thank you Minesh. The upgrades fixed it of course. I'm sorry i didn't catch that on my own