I just wanted to clarify that the video calls are meant only for the how-to cases.
Which means that your issue is not valid to be handled in a video call as it most probably a bug or an exception.
The reason is that we can handle the how-to request in a video call. but the bugs need to be checked from the code.
So, bugs need one of two things:
- A copy of the client website
- Or a list of steps to help us to replicate the issue
After getting this data, we start debugging it, fix the issue, then launch a release or an errata with the fix.
So, if you did the basic debug steps and the issue still there, then it's a bug and no need for a video call.
If you need help to install/configure something, then we will be happy to have a call with you.
And finally, I gave Shane a permission to schedule a call with you. so, according to your next reply, Shane will schedule a call or not.
I will be following this ticket and will attend the call if it has been scheduled.
