[Resolved] Edit the custom post created with Toolset

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[Mohammed]

Hello Maysam,

I'm Mohamed, the Toolset support team leader.

I just wanted to clarify that the video calls are meant only for the how-to cases.

Which means that your issue is not valid to be handled in a video call as it most probably a bug or an exception.

The reason is that we can handle the how-to request in a video call. but the bugs need to be checked from the code.
So, bugs need one of two things:
- A copy of the client website
- Or a list of steps to help us to replicate the issue

After getting this data, we start debugging it, fix the issue, then launch a release or an errata with the fix.

So, if you did the basic debug steps and the issue still there, then it's a bug and no need for a video call.
If you need help to install/configure something, then we will be happy to have a call with you.

And finally, I gave Shane a permission to schedule a call with you. so, according to your next reply, Shane will schedule a call or not.

I will be following this ticket and will attend the call if it has been scheduled.

thanks.

[maysamA]

Thanks Mohamed. for explanation.

I am available today for video call today between 12 AM to 6 PM EST. And tomorrow between 10 AM to 6 PM EST.

[Shane]

Hello,

I can schedule the call for 10AM EST tomorrow if thats ok with you.

Also let me know the email that I should use.

Thanks,
Shane

[maysamA]

OK 10 is good. Do you have my email ank...7 at gmail?

Thanks

[Shane]

Hello,

Unfortunately not. You can send it to shane.c@onthegosystems.com