Hello,
Thank you for your help.
Barney Royalty
Minesh Supporter
Languages:
English (English )
Timezone:
Asia/Kolkata (GMT+05:30)
Hello. Thank you for contacting the Toolset support.
Can you please make sure that you are using latest Stable Toolset plugin version. If yes:
*** Please make a FULL BACKUP of your database and website.***
I have set the next reply to private which means only you and I have access to it.
Minesh Supporter
Languages:
English (English )
Timezone:
Asia/Kolkata (GMT+05:30)
It looks like from the server CDN setup from your WP-Engine.
If you try to save the page - it throws the 403 error with the following message:
<!DOCTYPE html>
<!--[if lt IE 7]> <html class="no-js ie6 oldie" lang="en-US"> <![endif]-->
<!--[if IE 7]> <html class="no-js ie7 oldie" lang="en-US"> <![endif]-->
<!--[if IE 8]> <html class="no-js ie8 oldie" lang="en-US"> <![endif]-->
<!--[if gt IE 8]><!--> <html class="no-js" lang="en-US"> <!--<![endif]-->
<head>
<title>Attention Required! | Cloudflare</title>
<meta charset="UTF-8" />
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />
<meta http-equiv="X-UA-Compatible" content="IE=Edge,chrome=1" />
<meta name="robots" content="noindex, nofollow" />
<meta name="viewport" content="width=device-width,initial-scale=1" />
<link rel="stylesheet" id="cf_styles-css" href="/cdn-cgi/styles/cf.errors.css" type="text/css" media="screen,projection" />
<!--[if lt IE 9]><link rel="stylesheet" id='cf_styles-ie-css' href="/cdn-cgi/styles/cf.errors.ie.css" type="text/css" media="screen,projection" /><![endif]-->
<style type="text/css">body{margin:0;padding:0}</style>
<!--[if gte IE 10]><!--><script type="text/javascript" src="/cdn-cgi/scripts/zepto.min.js"></script><!--<![endif]-->
<!--[if gte IE 10]><!--><script type="text/javascript" src="/cdn-cgi/scripts/cf.common.js"></script><!--<![endif]-->
<style type="text/css">
#cf-wrapper #spinner {width:69px; margin: auto;}
#cf-wrapper #cf-please-wait{text-align:center}
.attribution {margin-top: 32px;}
.bubbles { background-color: #f58220; width:20px; height: 20px; margin:2px; border-radius:100%; display:inline-block; }
#cf-wrapper #challenge-form { padding-top:25px; padding-bottom:25px; }
#cf-hcaptcha-container { text-align:center;}
#cf-hcaptcha-container iframe { display: inline-block;}
@keyframes fader { 0% {opacity: 0.2;} 50% {opacity: 1.0;} 100% {opacity: 0.2;} }
#cf-wrapper #cf-bubbles { width:69px; }
@-webkit-keyframes fader { 0% {opacity: 0.2;} 50% {opacity: 1.0;} 100% {opacity: 0.2;} }
#cf-bubbles > .bubbles { animation: fader 1.6s infinite;}
#cf-bubbles > .bubbles:nth-child(2) { animation-delay: .2s;}
#cf-bubbles > .bubbles:nth-child(3) { animation-delay: .4s;}
</style>
</head>
<body>
<div id="cf-wrapper">
<div class="cf-alert cf-alert-error cf-cookie-error" id="cookie-alert" data-translate="enable_cookies">Please enable cookies.</div>
<div id="cf-error-details" class="cf-error-details-wrapper">
<div class="cf-wrapper cf-header cf-error-overview">
<h1 data-translate="challenge_headline">One more step</h1>
<h2 class="cf-subheadline"><span data-translate="complete_sec_check">Please complete the security check to access</span> devccn.focusonthefamily.com</h2>
</div><!-- /.header -->
<div class="cf-section cf-highlight cf-captcha-container">
<div class="cf-wrapper">
<div class="cf-columns two">
<div class="cf-column">
<div class="cf-highlight-inverse cf-form-stacked">
<form class="challenge-form" id="challenge-form" action="/wp-json/wp/v2/view-template/71?_locale=user&__cf_chl_captcha_tk__=ac42687ba729ed51dc67244acf936423a1d51ee3-1596819315-0-ASsvlE-aLcKRoZy8eRlxCojaiRGIOkldwRp0vVHT8tlJCH5bmRHXihr7JE7k8YzkgWfY0eugkmPutYqccERrXhHYnwxUM9Kz9paHl_nYVivkHrz5uJS3dYBFXwgEW95NoUz8Q15dOZYqr7ggxTxjd7cOmLlPuBebsj3JRyZtYBENlZqEUtGDwtkzmffQ3cL4BCyl71YL_r7i_S8O6dwRemlYyMFR-0yrtJ4PYIquVr_8g48uAm-Hcl9ijFOWn_o8n5Kec8zADAaX8U6iuV76WQ6CrhJBUURvtCKHy69s4yH4iu3j_nCqK-98BhlCejqZN90UUbJfzK0e8P-0UyhNjdrVjYgj-JZ7uR9-5EWlvfOqSGk2V-3_FfQAdHmTpOV4iHQEm2bWwHLiKEJ6Ac2BF1yzMui5iCHOP3GvizsLmK9ehwOOYV_gEOtN5RNgVHsTYov_MhEBVYIAaHwIrihQpiBsa5QNpcul3wMC87I8VhYVIPrZg2Ofmalm92u9q2HfMtRSacEHoAl-aYnzTEkk7c-flpNm7tt7siPXKdVoW7aY" method="POST" enctype="application/x-www-form-urlencoded">
<input type="hidden" name="r" value="bf930f1a8ec7287f5f19eae51b7b738b3e342e2a-1596819315-0-Aay1zhIreKDxt7IHUiC6ccD7xcl4U+m9Io8scU20loNOSu7PsPcQRsutQ7HxNoyVQZqsXo8w1lgfo2u8a/hw3EUufYAjpTC0l4YNOnVw0X+bFw443ZObVSDHcwBPlSP4r/hmfgtVy/rnLI/ee+V9Ec0H1ezHBUpWP3K8+qMHD0MIwbklHjXnRZ/Q7CAYFiAIrRLywxU9bjgO/ZTJDYYawObr2Ec4a/StKf5xaO3swfqdShMFUdrbtD0ZGeFYJMwyTm9C/Mr/LjpntnQtkH7s6g1GoPb8kBjNwiKgjgnfT7FL3Ib6gVaFnsBVMLDMtgkOVyK =">
<input type="hidden" name="cf_captcha_kind" value="h">
<input type="hidden" name="vc" value="">
<script type="text/javascript" src="/cdn-cgi/scripts/hcaptcha.challenge.js" data-type="normal" data-ray="5bf28631fac7aaec" async data-sitekey="33f96e6a-38cd-421b-bb68-7806e1764460"></script>
<noscript id="cf-captcha-bookmark" class="cf-captcha-info">
<h1 data-translate="turn_on_js" style="color:#bd2426;">Please turn JavaScript on and reload the page.</h1>
</noscript>
<div id="no-cookie-warning" data-translate="turn_on_cookies" style="display:none">
<h1 data-translate="turn_on_cookies" style="color:#bd2426;">Please enable Cookies.</h1>
</div>
<script type="text/javascript">
//<![CDATA[
var a = function() {try{return !!window.addEventListener} catch(e) {return !1} },
b = function(b, c) {a() ? document.addEventListener("DOMContentLoaded", b, c) : document.attachEvent("onreadystatechange", b)};
b(function(){
var cookiesEnabled=(navigator.cookieEnabled)? true : false;
if(!cookiesEnabled){
var q = document.getElementById('no-cookie-warning');q.style.display = 'block';
}
});
//]]>
</script>
<div id="trk_captcha_js" style="background-image:url('/cdn-cgi/images/trace/captcha/nojs/h/transparent.gif?ray=5bf28631fac7aaec')"></div>
</form>
</div>
</div>
<div class="cf-column">
<div class="cf-screenshot-container">
<span class="cf-no-screenshot"></span>
</div>
</div>
</div><!-- /.columns -->
</div>
</div><!-- /.captcha-container -->
<div class="cf-section cf-wrapper">
<div class="cf-columns two">
<div class="cf-column">
<h2 data-translate="why_captcha_headline">Why do I have to complete a CAPTCHA?</h2>
<p data-translate="why_captcha_detail">Completing the CAPTCHA proves you are a human and gives you temporary access to the web property.</p>
</div>
<div class="cf-column">
<h2 data-translate="resolve_captcha_headline">What can I do to prevent this in the future?</h2>
<p data-translate="resolve_captcha_antivirus">If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware.</p>
<p data-translate="resolve_captcha_network">If you are at an office or shared network, you can ask the network administrator to run a scan across the network looking for misconfigured or infected devices.</p>
</div>
</div>
</div><!-- /.section -->
<div class="cf-error-footer cf-wrapper">
<p>
<span class="cf-footer-item">Cloudflare Ray ID: <strong>5bf28631fac7aaec</strong></span>
<span class="cf-footer-separator">•</span>
<span class="cf-footer-item"><span>Your IP</span>: 103.204.191.74</span>
<span class="cf-footer-separator">•</span>
<span class="cf-footer-item"><span>Performance & security by</span> <a href="<em><u>hidden link</u></em>" id="brand_link" target="_blank">Cloudflare</a></span>
</p>
</div><!-- /.error-footer -->
</div><!-- /#cf-error-details -->
</div><!-- /#cf-wrapper -->
<script type="text/javascript">
window._cf_translation = {};
</script>
</body>
</html>
Do you have any restrictions with CDN and security setup - if you run the same site on another server it should work OK.
Can you please check.
We're checking with WP Engine. I'll update the ticket as soon as I have a response.
Minesh is on vacation. If you don't mind, I'll continue with you on this issue.
I'll currently set this ticket as waiting for your feedback and we'll continue once we hear from WPEngine.
All the best.
Minesh pointed us in the right direction with regard to going to WP Engine. Our issue is resolved now. Thanks to all of you!
