Download not working

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Supporter timezone: Asia/Karachi (GMT+05:00)

This topic contains 5 replies, has 3 voices.

Last updated by Waqar 1 year ago.

Assisted by: Waqar.

Author

Posts

March 31, 2023 at 4:11 am #2583873

cuongN-3

Download Error- Brave Browser - 230330211023.jpg

Tell us what you are trying to do?

Trying to download (Toolset Typesv 3.4.19) but the site is returning Access Denied. Updating from the WordPress Plugin page returns "Update failed: Download failed. Forbidden"

Is there any documentation that you are following?

NO, im downloading from the download page https://toolset.com/account/downloads/

download url: hidden link

What is the link to your site?
site is local

March 31, 2023 at 6:47 am #2583925

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+01:00)

Hi there

Sorry for the inconvenience. There was a configuration error on our cloud servers, it should be fixed soon, if you could please try again after an hour or so.

April 1, 2023 at 4:24 am #2584511

cuongN-3

Download still not working... Could there be something wrong with my account?

April 3, 2023 at 6:14 am #2585701

Waqar

Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thanks for writing back.

Your account seems to be fine. I've also tested the Toolset's plugin downloads page ( https://toolset.com/account/downloads/ ) and it is working as expected.

Can you please clear your browser's cache and flush the DNS cache and then test the downloads again?
( ref: hidden link )

I hope this helps and let me know how it goes.

regards,
Waqar

April 5, 2023 at 9:41 am #2587413

cuongN-3

It works now but i did not clear any cache nor flush any DNS.

April 6, 2023 at 10:10 am #2588119

Waqar

Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thanks for the update and glad it is working now.

You're welcome to mark this ticket as resolved and start a new one for each new question or concern.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.