When editing our posts using Toolset Forms Edit mode, the date pickers are appearing empty, whereas it should show the date which was previously selected from the database.
When the Edit form is displayed, the date appears momentarily for about 1 or 2 seconds then disappears.
1) Create a Nanny Ad by clicking in the Ad (megaphone) icon in the menu > Place a Nanny Ad
2) Fill out all required fields
3) Click Ad icon > My Nanny Ads
4) Click Edit Nanny Ad button. Near the top of the form is the field where the date disappears after a few seconds.
I'm using a Mac and Chrome and Firefox are showing the date, but Safari is not (see screenshot). I checked on iPhone as well, and mobile Safari is not showing the date either.
Thanks for the clarity. I can indeed see the issue on Safari, however i'm not able to see any errors on my end that would let me know what the issue is.
I do however see the value on the initial page load but then it dissappears.
Could you change the theme to a default wordpress theme and check again as i'm not able to replicate on a fresh install.
You can take a complete copy of our site for local testing if you want - you can use our Duplicator Pro plugin. I could prepare a download for you. It's just our dev site, we aren't live yet.
I think if I provided you with the Avada zip file you'd need to add our licence code to activate it.
Hi, Shane is unavailable so I'm looking into his outstanding tickets. To send a zip file, you can upload it to Drive or Dropbox and provide a download link here in your next forum reply. Any URL you share in a reply will be hidden from public view for your security. However, it seems that your theme is Avada 7.1.2, and I have access to that theme here for testing. I can take a quick look and give you an update shortly.
Is there a way to list all plugins and themes and their versions? Seems a bit extreme to have to look them all up manually.
The debug information you added to the ticket earlier includes this information. If you're trying to provide that information to us for support, it's already included here, there is nothing else you need to do in this case.
In a quick test with only Avada 7.1.2, Fusion Core, Fusion Builder, and Toolset plugins active, the date field in an edit post Form are showing up as expected in Safari. I can modify the date using the datepicker and the updated value appears in the input field, as you can see in the screenshots here. I'm not exactly sure what could be the problem here, but it could have to do with other active plugins.
Is it okay for me to temporarily deactivate some plugins on the dev site to run more tests?
Sure go ahead, I won't be working on the dev site for the next 10 hours or so. I just had to go to recovery mode to fix the update to Avada 7.2. I tested after successful update to 7.2 and the issue was still there.
