[Resolved] Custom user role: Posts not showing up in Dashboard
This support ticket is created 3 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.
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For one of the sites on a multisite, I used Toolset Access to create a custum user role called 'Redactielid'. I assigned it persmissions to publish, edit, preview and read posts but not to delete them. It worked just fine until a while ago, but then the 'posts' item in the Dashboard menu dissappeared for users with this role. I am not aware of making any changes to the role's permissions.
What is the link to your site? hidden link
I have attached a screen dump of the problem and the assigned persmissions.
Hello. Thank you for contacting the Toolset support.
I would like to know here that how you created a new role.
When you created the new role "Redactielid" did you used the "Copy From" option that allows you to copy the permissions? if yes:
- What role option you used from "Copy From" select box?
Can you please share access details so I should look at it.
*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.
I have set the next reply to private which means only you and I have access to it.
First of all - After login to the site, I found that you are using outdated Toolset plugins. We always recommend running your site with the latest stable release plugin version.
*** Please make a FULL BACKUP of your database and website.***
Could you please update ALL Toolset plugins to it's latest officially released version. You can download the latest plugin release from your accounts page:
=> https://toolset.com/account/downloads/
Apparently, WordPress is no longer automatically seeing the Toolset updates (see screen dump). They did show up when I clicked 'check for updates' however.
I have updated all Toolset plugins. I checked, but the problem still occurs.
It looks like there is a conflict between the plugin you are using "Remove Dashboard Access" and "Toolset Access".
As I've created a new role "toolset-test-role" copy from "Subscriber" and then I've set the permissions to post type "post" (Berichten).
Then I assigned the role "toolset-test-role" to the user "natascha" and when I try to access the admin section it redirect me to frontend. So, I've just deactivated the plugin "Remove Dashboard Access" and then run a test again and it was working as expected.
So, what I suggest, what if you try to create a new role (copy from "Subscriber") then assign the permission to that role to your post type and create a new user or assign this new role to existing user - Do you see it working?
If there was a conflic with the "Remove Dashboard Access" plugin it is not the cause of the problem. For I have deleted this plugin and the problem still occurs.
I have create a new role (copied from "Subscriber") as you suggested but the problem just reappears. I did some additional testing annd discovered that the problem occurs when, and only when, I disallow the user to delete any post. Apparently, when a user's role does not allow deleting any post, the 'posts' (berichten) item completely dissappears from the admin menu. I do not see the logic of this. I would like to have a user role without the capability of deleting posts but with all other capabilities related to posts. Is that possible?
The new role I created is called 'Redactie'. For the time being I have allowed users with that role to delete all posts, but that is not my preferred setting.
I checked by revoking the "Delete Any" capability for the post type "Post" and I can see its working as expected with my test site where only Toolset Types and Access plugins are installed hence I do not able to reproduce the issue as per your previous reply.
You can access my test site at:
=> hidden link
User: demo
pwd: Admin@999
Where if you visit the Access Control page:
=> hidden link
- You will notice that "Delete Any" capability is not assigned to role "Subscriber" as well as "Copy of Subscriber Role".
When I loggedin as user to which "Subscriber" or "Copy of Subscriber Role" is assigned. I can access the post type "post".
=> hidden link
User: user-subscriber
Pwd: admin
Can you confirm it works as expected with my test site.
Yes it does work as aspected with your test site. This suggests a plugin conflict. I deactivated all plugins and found a conflict with the plugin 'WP user avatar'. Please advise.
