Custom user fields are no longer showing up based on roles

This support ticket is created 6 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Asia/Hong_Kong (GMT+08:00)

Tagged: Setting up custom fields, Types plugin

This topic contains 3 replies, has 3 voices.

Last updated by Luo Yang 6 years, 7 months ago.

Assisted by: Luo Yang.

Author

Posts

May 25, 2018 at 4:31 am #903565

Ellen

I have a set of user fields that are supposed to be visible based on certain roles. This used to be working but isn't anymore. (FYI - I'm using multi-roles per user, but this did work prior)

admin username and password to test: eugene.cook / 9A6qednJ4fY=.&@xp9sH^f72iAiYBDb]

An example user is amandapreston - we should have title, etc.

May 25, 2018 at 5:06 am #903574

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

First of all - After checking debug information you shared with us, I found that you are using outdated Toolset beta plugins.

*** Please make a FULL BACKUP of your database and website.***
Could you please try to update ALL Toolset plugins to latest Release Candidate version and try to resolve your issue. You can download latest release candidate plugins from your accounts download page:
=> https://toolset.com/account/downloads/
[ You should chose Beta from top left dropdown ]

May 25, 2018 at 11:13 pm #904115

Ellen

1) I'm not sure why it didn't let me know there was an update so it would auto update.
2) The problem remains.

May 28, 2018 at 11:15 am #904922

Luo Yang

Hello,

Same as your another thick, please check the compatibility problem first:
1) Deactivate other plugins(Including plugin which "multi-roles per user"), and switch theme
2) Create a new user with single role, and test again
2) If the problem still persists, please provide a database dump file (ZIP file) of your website in below private detail box, also point out the problem page URL, I need to test and debug it in my localhost, thanks