[Resolved] Custom taxonomy form not working properly

[Author]

Posts

[steveA-6]

I am trying to:
Add a custom taxonomy for a custom post type.

The form to create this isn't working properly (as described in the documentations). None of the 'javascript' type actions are working. For example: Screen options, Labels arrow (currently blank), Post types to be used ... arrow (currently blank).

No javascript errors are being triggered when I press these - they are just dead. So I can't add labels, or change options.

I have tried a new site, standard default theme, with only Toolset Types activated - same issue.

[Minesh]

Hello. Thank you for contacting the Toolset support.

Well - this is really strange, indeed. Can I have access details so I can check whats going wrong with your setup.
*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I would additionally need your permission to de- and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important. If you agree to this, please use the form fields I have enabled below to provide temporary access details (wp-admin and FTP).

I have set the next reply to private which means only you and I have access to it.

[Minesh]

Ok - so I checked this issue on my network install site as well, I do not able to reproduce this issue.

This is only happening on your install. Could you please check server error logs - do you see any thing there?

When I try to add/edit taxonomy I see following Javascript notice on browser's console:

jquery-migrate.js?ver=1.4.1:45 JQMIGRATE: 'ready' event is deprecated
migrateWarn @ jquery-migrate.js?ver=1.4.1:45
jquery-migrate.js?ver=1.4.1:47 console.trace
migrateWarn @ jquery-migrate.js?ver=1.4.1:47

Could you please try with another server and check if its working there to ensure the issue is on this server.

[steveA-6]

Minesh,

I don't have another server to try it on.

The Jquery migrate library highlights deprecations in the current version of JQuery. It is having some troubles with the load function in the following code in toolset-settings.js?ver=3.0.5

self.trigger_tab_switch_after_load = function(){
		$( window ).load(function(){
			var active_tab = $('.js-toolset-nav-tab.nav-tab-active').data( 'target' );
			$('.js-toolset-nav-tab').trigger( 'toolsetSettings:afterTabSwitch', active_tab );
		})
	};

I'm not sure this is the issue, as it has the same 'warning' on all toolset pages, most of which work fine.

It seems like on the problem page, JQuery is not getting triggered at all. No errors - it's just not there.

The versions my site is using are:

JQuery - 1.12.4
Migrate - 1.4.1
JQuery UI - 1.11.4

What are the versions on your site? Should these versions work?

Thnaks, Steve.

[Luo Yang]

Hello,

Minesh isn't available, I will take care of this ticket.

I have tried the same settings in our discover-wp.com, which is also a multi-site installation, there isn't similar problem:
See it here:
hidden link
user/pass: xgren/111111

It should be a compatibility problem of your website, please try these:
1) Upgrade to the latest version of Toolset plugins
2) Deactivate other plugins and switch to wordpress default theme 2017, and test again

And in the discover-wp.com, we are using same version as you:
JQuery - 1.12.4
Migrate - 1.4.1

So it should not be a problem

[steveA-6]

Thanks Luo,

I don't have another server, but I have created a brand new stand-along wordpress site on my server, installed only toolset types plugin and it's got the same issues.

Basically, when the 'Edit Taxonomy' link is showing, no JQuery is loaded at all. None of the JQuery listener events on the site work. There are no errors, the JQuery is just not being loaded.

I can send you a link to my new site and passwords for access if you send me a secure form.

Thanks.

[Luo Yang]

OK, please provide the credentials and FTP access of your website. it might be a server problem, see the test site I provided above.

According to our support policy: We cannot fix compatibility issues with your server.
https://toolset.com/toolset-support-policy/

But I can have a try to locate the problem for you

[Luo Yang]

I have tried the credentials you provided above, I get this error:
This site can’t be reached
myebd.org took too long to respond.

Please check it, make sure the website is valid to login

[steveA-6]

Yep, all good from my end.

Went to: hidden link

Logged in using the credentials I gave you.

All worked.

[Luo Yang]

I have tried it again, still the same problem, see screenshot: myebd.PNG

I can not login your website, so can not debug in your website, is your webserver blocking my IP address(119.28.140.171)?

[steveA-6]

Oh. I assume you're working from China.

My VPS provider puts a default blanket ban on traffic from China for certain reasons.

I have temporarily removed the block. Please try again.

[Luo Yang]

I can login your website.

It should be a server problem, we need to debug it in your website, I have tried the FTP access, but get this error:

Status:	Connecting to synnohub.com...
Response:	fzSftp started, protocol_version=8
Command:	open "wp-user@synnohub.com" 22
Error:	Network error: Connection refused
Error:	Could not connect to server

Please check it, thanks

[steveA-6]

Yes. In a previous post I did say that the ssh port is 8822 not 22.

[Luo Yang]

Thanks for the details, I have checked your website file wp-config.php, but can not find any problem in it.

So I have escalated this thread to our 2nd tier supporters, hope they can find the problem, and I will update this thread if there is anything news.

[Luo Yang]

Our developers may need to debug in your website too, please keep the test site and credentials unchanged.