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[Resolved] Custom post type archive shortcodes stopped working after update

This support ticket is created 3 years, 1 month ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 4 replies, has 2 voices.

Last updated by shelleyK 3 years, 1 month ago.

Assisted by: Luo Yang.

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#2176719

I am trying to: Figure out why the Toolset portion of our website has stopped working.

We have a site using the Astra theme and a Toolset custom post type with a Toolset custom archive, powered by several shortcodes of this pattern:

[types field="..."]

On the archive, all shortcodes have stopped rendering and the entire archive is broken. The single custom post type works fine.

We've made no changes to the site except for routine updates to WordPress, themes and plugins.

I tested on a dev copy with all other plugins deactivated, and the problem persists. Using the default theme instead of Astra, the shortcodes render fine on the archive, so the problem is specific to Toolset on Astra.

Link to a page where the issue can be seen: hidden link

I expected to see: A long page of tables populated with data via shortcodes inside each table on the custom Toolset archive.

Instead, I got: A single broken table on the page with no data inside it.

#2176993

Hello,

I can see the problem in your website, according to your description:

Using the default theme instead of Astra, the shortcodes render fine on the archive

So it should be a compatibility issue, but your website is using 20+ plugins and a custom theme, please provide a copy of your website in below private message box, you can put the package files in your own google drive disk, share the link only, I need to test and debug it in my localhost, thanks
https://toolset.com/faq/provide-supporters-copy-site/

#2177739
#2180649

Thanks for the details, I am downloading the files, will update here if find anything

#2180739
group.JPG

Please try these:
Edit the WordPress Archive "Bibliography Archive":
hidden link
find and select the "Group" block, ungroup it, and test again
It works fine in my localhost, see sreenshot group.JPG
you can replace it with Toolset Container block:
https://toolset.com/block-item/container/

#2181369

My issue is resolved now. Thank you!