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[Resolved] Custom post type and custom fields problem

This thread is resolved. Here is a description of the problem and solution.

Problem:

The customer reported that a custom field group was missing from the post edit screen.

Solution:

When I checked, the post edit screen, the field group was showing, as expected.

Suggested to make sure that the field group's option was checked in the "Screen Options" available at the top right corner.

Relevant Documentation:

n/a

This support ticket is created 3 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 3 replies, has 2 voices.

Last updated by damianM-3 3 years, 6 months ago.

Assisted by: Waqar.

Author
Posts
#2224429

Tell us what you are trying to do?
I crated a custom post type and custom fields for that. When creating a new post, the fields are not shown.

See here:
hidden link

and here:
hidden link

Is there any documentation that you are following?
I didnt find

Is there a similar example that we can see?

What is the link to your site?
dermasthetic.com

Thanks a lot

#2224601

Hi,

Thank you for contacting us and I'd be happy to assist.

Can you please share temporary admin login details, so that I can see how this field group is set up?

Note: Your next reply will be private and it is recommended to make a complete backup copy, before sharing the access details.

regards,
Waqar

#2227129

Thank you for sharing the admin access.

When I checked the post edit screen, the custom fields for the field group were showing, as expected.
( screenshot: hidden link )

If you're not seeing these fields, only when logged in as a specific user, please make sure that the field group's option is checked in the "Screen Options" available from the top right corner.
( screenshot: hidden link )

#2227131

My issue is resolved now. Thank you!