Custom post form not visible for administrator

This thread is resolved. Here is a description of the problem and solution.

Problem:

The form is set to be seen for one role with Toolset Access, but it should be visible for aministrator also. But it's not there. So what should I do?

Solution:

On the page there was mistakenly wrong content template activated

Relevant Documentation:

This support ticket is created 3 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

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Tagged: Toolset Forms

This topic contains 2 replies, has 2 voices.

Last updated by katjaL 3 years, 10 months ago.

Assisted by: Luo Yang.

Author

Posts

January 12, 2021 at 4:52 pm #1902897

katjaL

I'm modifying the form and oddly I can't see the form (as admin user) when I go to the form page with "Visit site" feature (in frontend view). The form is set to be seen for one role with Toolset Access, but it should be visible for aministrator also. But it's not there. So what should I do?

January 13, 2021 at 7:36 am #1903515

Luo Yang

Hello,

The problem is abnormal, please check these:
1) Make sure you are using the latest version of Toolset plugins, you can download them here:
https://toolset.com/account/downloads/

2) In case it is a compatibility problem, please deactivate all other plugins, and switch to wordpress default theme 2021, deactivate all custom PHP/JS code snippets, and test again

3) Also check if there is any PHP/JS error in your website:
https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/

4) If the problem still persists, please provide database dump file(ZIP file) of your website, you can put the package files in your own google drive disk, share the link only, also point out the problem page URL and form URL, I need to test and debug it in my localhost, thanks
https://toolset.com/faq/provide-supporters-copy-site/

January 14, 2021 at 2:50 pm #1905455

katjaL

I found out that on the page there was mistakenly wrong content template activated and that's why the form (which was the only content) didn't show up. My issue is resolved now. Thank you!