Custom image sizes cannot be set

This support ticket is created 4 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

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Tagged: Setting up custom fields, Toolset Blocks, Types plugin

This topic contains 4 replies, has 2 voices.

Last updated by Christian Cox 4 years, 4 months ago.

Assisted by: Christian Cox.

Author

Posts

March 14, 2021 at 12:20 pm #1985619

Tomer Helzer

This issue has started malfunctioning a couple of weeks ago, when I tried to set a custom image size in a template I built. Under the image size customization, I chose the "add custom size" option where you input the pixel dimensions, but instead of setting the image to my desired size, I got back a message saying: "Missing information for resizing the image." This issue has happened on all my pages.

Additional things I tried:
- making sure the image's dimensions fit the size I set
- replacing the image block / view with a new one

March 14, 2021 at 3:40 pm #1985725

Christian Cox

Hello, thanks for the report. Our developers are aware of this issue using an image block with custom sizes from dynamic sources, and are working on a fix. You can follow along in this erratum post to receive the most up-to-date information about the problem and its solution: https://toolset.com/errata/missing-information-for-resizing-the-image-error-in-image-block-when-using-custom-size/

I will link your ticket to our internal bug tracker and keep you up-to-date through the ticket here. If a patch is made available, I will give you information about that patch as soon as I can.

March 17, 2021 at 7:00 am #1990055

Tomer Helzer

My issue is resolved now. Thank you!

March 23, 2021 at 12:52 pm #1997657

Christian Cox

Quick update: this issue will be resolved in the upcoming Blocks 1.5 / Views 3.5 releases. I'll keep you posted here as I receive more information about that release schedule.

April 14, 2021 at 12:15 pm #2020683

Christian Cox

Hello, our team is now in the process of pushing out the latest Toolset release. If you have not yet been prompted to update to the latest versions, you may need to go to wp-admin > Plugins > Add New, then click the Commercial tab. In the Toolset Installer panel, click "Check for Updates", and the automatic installer should find the latest versions of Toolset plugins ready to install. The fix for this issue is included in the latest updates. Thanks for your patience while we worked to resolve this issue.