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[Resolved] Custom field group not showing in admin add new custom post

This thread is resolved. Here is a description of the problem and solution.

Problem:
The user did not have the custom fields of the post type on the post edit screen.

Solution:
The sections of the WordPress editor can be hidden from the screen options. http://prntscr.com/rns2xd

This support ticket is created 4 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 2 replies, has 2 voices.

Last updated by steveA-6 4 years, 9 months ago.

Assisted by: Jamal.

Author
Posts
#1564941
Toolset Plugins.PNG
Toolset Dashboard.PNG
Toolset Custom Field Group.PNG
Toolset Add New Diary Entry.PNG
Plugins page.PNG

Create a custom type "Diary Entry" and a custom field group "Diary Entry Fields" (see screenshots). When adding a new Diary Entry in the back end (Admin interface), I no longer get the custom field group showing up. I have disabled all plugins other than "Toolset Types", and tried the plain vanilla 2020 theme. All toolset plugins at latest version. Doesn't work with the additional toolset plugins enabled or disabled.

What is the link to your site?
hidden link

#1565399

Hello and thank you for contacting the Toolset support.

Please check if the custom fields are not just hidden from the screen options button, check this screenshot hidden link

If this does not help, I'll need to take a closer look at your website, can you allow me temporary access(WordPress/FTP)?
*** Please make a FULL BACKUP of your database and website.***
Your next reply will be private to share credentials safely.

#1576389

Sorry, I didn't get the notification of your response. It is not hidden from screen options.
I don't have FTP access set up at the moment, but I can give you the Admin details.