Skip Navigation

[Resolved] Critical cahce problem

This support ticket is created 2 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 -
- 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 -

Supporter timezone: Asia/Karachi (GMT+05:00)

This topic contains 1 reply, has 2 voices.

Last updated by Waqar 2 years, 10 months ago.

Assisted by: Waqar.

Author
Posts
#2447427

I noticed fetal cache problem with items created with toolset.
I have a listing website where people can add/edit/remove items. its was working fine. then i noticed if an item is deleted, a cache version of it (same item/same url) still appearing on website. it seems something to do with cookies. when i clear the browser cache it still there, if i hard fresh, it works but again if i refresh the page, its coming back. but if i delete cookies for this site, the item is gone. but we cant clear cookies on everyones computer, is there are new cache option on toolset? i can provide staging site for investigation.

#2447473

Hi,

Thank you for contacting us and I'd be happy to assist.

The caching features included within the Toolset plugins are handled automatically by Toolset and it is cleared, whenever the relevant Toolset element is edited or deleted.

Cache-related issues usually arise, when there are multiple level overlapping cache optimizations in place, for example:

1. Cache and code optimization plugin enabled on the website
2. The hosting server's cache policy/optimizations
3. If a CDN service like Cloudflare is being used, then it can implement its own cache rules too.

So based on this, I'll recommend testing your website's clone on a test server, for example, a localhost server on your computer, and see if you experience the same behavior, without any external cache policies.

If the issue persists, you're welcome to share the exact steps to reproduce the issue and we'll have it investigated.

In case the issue does seem to be specific to your website's server environment, you can consult your host and/or CDN service provider for the most optimal settings so that the cache policy/optimizations are not too aggressive.

I hope this helps and please let me know if you need any further assistance around this.

regards,
Waqar