[Resolved] Content template not showing as planned

[Author]

Posts

[alanS3341]

Tell us what you are trying to do?

Display a content template or view

Is there any documentation that you are following?

No

Is there a similar example that we can see?

Yes here: hidden link

I made some changes then backed it up but seemed to loose some formatting or styling. I have been through templates, views, layouts, css and just about everything. Checked against the existing site here:

hidden link

I have checked the new content on the site above. But I have no idea why it is not displaying the same.

What is the link to your site?

hidden link

If you could point me in the direction what might be causing the difference between one site and the other, I'd appreciate it. I would like it to look like the events_old.jpg format again with the border etc...

[Minesh]

Hello. Thank you for contacting the Toolset support.

Well - could you please share problem URL with the expected output. Which content template you want to display where?

Please share a few screenshots of your expected output.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I would additionally need your permission to de- and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important. If you agree to this, please use the form fields I have enabled below to provide temporary access details (wp-admin and FTP).

I have set the next reply to private which means only you and I have access to it.

[Minesh]

Well - the wp-admin access details you shared is not working at this end.

Could you please send me working access details.

I have set the next reply to private which means only you and I have access to it.

[Minesh]

Could you please check now.
=> hidden link

I've created the layout to display the post type archive for post type "Event" and I can see it just working fine.

[alanS3341]

Does it show the lines around it and the spacing like the image that I sent with the original request, so it looks like a card? I am not seeing the same look. Only the same as the image I sent where the "card" look had gone missing... It should look like the one I have attached to this reply.

[Minesh]

Ok - the reason why it was not working because you didnt set parent layout.
=> hidden link

Now, I've set the parent layout to your event archive.
=> hidden link

Now, if you need same match as the events page - you need to design above layout as per the layout assigned to following link:
=> hidden link

[alanS3341]

I am simply asking you to help me establish why the new version has no line around the card even though all the css, template code etc is the same... Why does the new version look differently to the events_old.JPG image.

[Minesh]

Well - please check following archive where I've added the CSS to template's CSS section:
=> hidden link

.event-grid-card {
  margin-bottom: 20px;
  border: 1px solid #C4CBD5;
  padding-top: 10px;
  padding-right: 10px;
    padding-left: 10px;
  min-height: 350px;
}

.event-main-image {
    min-height: 150px;
}

I see the border now. Do you see it?

[alanS3341]

I see no difference sorry

[Minesh]

Well - for me the test site you shared is not working now and shows ERR_NAME_NOT_RESOLVED message when I try to access the following URL:
=> hidden link

is this issue is resolved or do you need further help?

[alanS3341]

Sorry Minesh, I had a problem with a site at the weekend so deleted all other sites that were not being used due to some malware. I fixed the problem, but rather than have too many sites hanging around to maintain I decided to delete ones that are not used and only for development purposes.

Thanks

Al