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[Resolved] Content template not editable with Divi

This thread is resolved. Here is a description of the problem and solution.

Problem:

The issue here is that the user is trying to edit their content template that was built using the Divi builder, but the template won't show up.

Solution:

It seems the issue was that it was using the [] brackets for shortcodes in divi.

Due to some issues with Divi and Toolset we added a special way of rendering the shortcodes in Divi.

Please ensure that when you add our Toolset shortcodes to your divi layout they are of this format -> {!{cred_form form='form-edit-a-product'}!}

This support ticket is created 6 years, 1 month ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 18 replies, has 2 voices.

Last updated by lawrenceK 6 years, 1 month ago.

Assisted by: Shane.

Author
Posts
#1133657

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Lawrence,

I see that this template only has a Form on it. The good thing now is that i'm able to replicate the issue on a fresh install since i know what the issue is now.

I've escalated this to our 2nd tier supporters for further debugging.

Thanks,
Shane

#1133675

Many thanks, Shane. I'll wait to hear from you.

#1133693

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Lawrence,

It seems the issue was that it was using the [] brackets for shortcodes in divi.

Due to some issues with Divi and Toolset we added a special way of rendering the shortcodes in Divi.

I changed your shortcode to {!{cred_form form='form-edit-a-product'}!} and it should now be working.

Please let me know if it helps.

Thanks,
Shane

#1133702

Thanks a million Shane! It works now. Is there anything else I need to do in future (e.g. adapt the shortcode) or will this be addressed in an update?