I am trying to: Edit a form content template in Divi
Link to a page where the issue can be seen: hidden link
I expected to see: The Divi edit screen
Instead, I got: A blank form (no Divi builder). I am able to edit other content templates using Divi so I am puzzled why this does not work.
Shane
Supporter
Languages:
English (English )
Timezone:
America/Jamaica (GMT-05:00)
Hi Lawerence,
Thank you for contacting our support forum.
Could you allow me to have access to the site so that I can look at the link you sent ?
The private fields have been enabled for your next response.
Thanks,
Shane
Shane
Supporter
Languages:
English (English )
Timezone:
America/Jamaica (GMT-05:00)
Hi Lawerence,
Thank you for the credentials.
I see there is some JS errors in your website console on this page. Could you temporarily disable all the non-toolset plugins and try again ?
Thanks,
Shane
Hi Shane
With all non-Toolset plugins disabled the problem persists. Feel free to login and check for yourself.
Thanks
Lawrence
Shane
Supporter
Languages:
English (English )
Timezone:
America/Jamaica (GMT-05:00)
Hi Lawerence,
Thank you for trying but the issue seems to be caused by our Toolset Forms plugin. Could you send me a copy of the Divi theme so that I can test this locally to see if the same issue occurs ?
Thanks,
Shane
Sure Shane, how should I send it?
LAWRENCE
Shane
Supporter
Languages:
English (English )
Timezone:
America/Jamaica (GMT-05:00)
Hi Lawerence,
You can upload the theme to google drive and send me the share link.
Thanks,
Shane
I don't use Google drive but here is a Dropbox direct download link. hidden link
Shane
Supporter
Languages:
English (English )
Timezone:
America/Jamaica (GMT-05:00)
Hi Lawrence,
It works well on my end.
So it seems the issue is localized to your site. Would you mind if I took a duplicator package from your site ? This is so that I con't mess up any live environment while testing.
Also if possible could you update the server to use php version 7 instead of 5.6 ?
Thanks,
Shane
Hi Shane, yes sure, you can take a duplicator package. I'll update the PHP version.
Shane
Supporter
Languages:
English (English )
Timezone:
America/Jamaica (GMT-05:00)
Hi Lawrence,
It seems to be an issue with your server since I migrate it to mine and it works perfectly. See Screenshot
Let me know the results of the php update.
Thanks,
Shane
Hi Shane
PHP update has not fixed it. Any idea what specific issue could cause this? Would exporting all Toolset custom fields, post types and taxonomies and importing them again after a clean site install fix this? I don't want to try it if it definitely won't work as I am on a very tight deadline.
Shane
Supporter
Languages:
English (English )
Timezone:
America/Jamaica (GMT-05:00)
Hi Lawerence,
I checked on the template again saw that its working now .
hidden link
Could you check on your end and let me know.
Thanks,
Shane
Hi Shane
The content template you linked to does open the Divi builder but not this one (which was the original link I shared with you).
hidden link
or this one: hidden link
It appears as if it is the front end forms that are not displaying, other content templates seem to work fine in Divi builder?
Please confirm if it works for you?