content template doesn't show column gap and item is displayed over 2 columns

This support ticket is created 3 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

Tagged: Toolset Blocks

This topic contains 4 replies, has 2 voices.

Last updated by Minesh 3 years, 9 months ago.

Assisted by: Minesh.

Author

Posts

July 23, 2020 at 11:34 am #1715877

heinrichT

I am trying to: design a post template with toolset and generatepress.
1) I should have 2 columns with a gap of 50px - that doesn't work
2) the right column contains a heading, text and a gallery - if I want to add a space between text and gallery, the gallery is displayed over both columns

Link to a page where the issue can be seen: hidden link

I expected to see:

Instead, I got:

July 23, 2020 at 1:55 pm #1716101

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Can you please share access details so I can check whats going wrong with your site.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

July 24, 2020 at 9:09 am #1717049

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Thank you for sharing the access details but using the access details you shared I can only access the profile page after login to admin.

Can you please grant full rights to user for which you shared the login details so that I can access the things as admin.

July 24, 2020 at 9:18 am #1717053

heinrichT

Sorry Minesh,

now you should have admin access.

July 24, 2020 at 9:48 am #1717075

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I checked and I found that you were using the grid block that belongs to another plugin.

Toolset offers the both container and grid block. I've serup example content template which uses the container and grid block offered by Toolset and added the same fields as you added to our other template and I can see its working as expected.

This is the new content template created:
=> hidden link

You can do format changes as per your requirement: hidden link

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.