I sent a support ticket on Saturday and got an e-mail saying: "Hi Stina, We received your support ticket. Toolset support is in weekend mode until Monday. During the weekend we have limited support capacity and we are pretty sure that we will be able to reply only on Monday when everyone is back at work."
Though I can't find the ticket here and the link is broken. I hope this will work. Could you please put this inline as if it was posted on Saturday, the site is taken down.
Since an upgrade, all content templates were gone. Now some are back, but the one for single products is still missing and we can't restore it, link a new one or find a way around the problem. We have read all the related support threads and googled a lot. Nothing solves the problem.
Yes, this is our problem, the nice content template we build for products is gone, and we can't figure out how to either:
1. restore the one that is gone, if possible.
2. rebuild the template that is in use now, the empty one so it looks like before. The problem is that if we use the top bar and choose "Edit template for products" that template doesn't apply to the products.
3. or connect the products to a template we can configure.
Are there some settings in WooCommerce Blocks that we are missing?
1. restore the one that is gone, if possible.
==>
I do not see any way to restore the template as there is no other template available.
2. rebuild the template that is in use now, the empty one so it looks like before. The problem is that if we use the top bar and choose "Edit template for products" that template doesn't apply to the products.
==>
You should rebuild your template and then visit the content template listing page that list the single content templates:
- hidden link
And then make sure you click the button "Bind ## products" if available.
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3. or connect the products to a template we can configure.
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You can connect the products to remplate using the button "Bind XX products" on single product listing page.
- hidden link
Can you finalize your product template and try to bind products to that template using button "Bind ## products". If you have any issues, please let me know.
2. In the list of content templates that I reach through the link you provided, I click the link to "Templates for images" (I changed the name) and I end up at a content template that I can change. The same template I've been to many times.
If I chose "View on the front end" it shows up as it should. If I go to any product from the front end, nothing shows.
All products are bind to the template. I've switched back and forth between None and the "Templates for images", the None shows some info, the template nothing.
I've been working with Toolset for ten years, though not together with woo-commerce and WPML. Something is strange here.
I re-visit the content template listing page that list the single content templates:
- hidden link
And then I see the button "Bind ## products" and I clicked on that button and now I can see that the product post is displaying the correct template:
=> hidden link
If you see the content template you currently assigned is detached automatically, please keep eye on what action/step the currently assigned content template is detached from product post type.
