Commerce Form doesn't redirect to checkout page

This support ticket is created 2 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.

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Tagged: How to build a site with Toolset, Toolset Forms, User-registration forms, WooCommerce

This topic contains 1 reply, has 2 voices.

Last updated by Waqar 2 years, 2 months ago.

Assisted by: Waqar.

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Posts

October 19, 2022 at 11:35 pm #2479613

kirillS-3

I have a page with Commerce Form : hidden link

After you fill this form it should redirect to checkout page.
Sometimes it did, but most of time it doesn't and redirect to other page.

What could lead to this ?

October 20, 2022 at 6:35 am #2479775

Waqar

Hi,

Thank you for contacting us and I'd be happy to assist.

When I tested the form submission, I was also redirected to the "Customer survey" page and not the "Checkout" page.

Can you please share some background details about the expected workflow in this case? Also, test the form with all extra plugins disabled (i.e. keeping only WooCommerce and the Toolset plugins active).

If it's fixed, you can start adding the disabled items, one by one, to narrow down to a possible conflicting one.

I hope this helps and let me know how it goes.

regards,
Waqar

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