[Resolved] Cloned website not rendering view shortcode

[Author]

Posts

[Amin]

I migrated a website and haven't made any changes.

I noticed that on the dev site (hidden link) all the toolset shortcodes are working correctly.

On the new site (hidden link), for some reason a shortcode is showing on the front end.

On the above URLs, you'll notice that the bottom half shows images (loaded with a view) correctly on the dev site, but not on the live site.

Can you help?

[Luo Yang]

Hello,

I assume we are talking about the shortcode [viewtemplate] in the problem page you mentioned above:
hidden link

That is not a Toolset shortcode, if you want to display a Toolset content template, please try [wpv-post-body] shortcode, for example:
[wpv-post-body view_template="my-ct-slug"]

More help:
https://toolset.com/documentation/user-guides/views-shortcodes/#wpv-post-body

[Amin]

Hi Luo.

I figured out the issue. My developer created a custom shortcode called [viewtemplate] because we weren't able to embed a shortcode inside a shortcode and displaying it using divi.

The custom shortcode was added to the "custom code" part of the Toolset Settings page.

When we migrated the website, for some reason the custom code file migrated, but wasn't showing in the "custom code" part of the settings.

I tried to recreate the code but got a warning that the file already exists.

It seems to me that this is a bug when a site is migrated.

My issue is resolved but I wanted to let you know how I fixed it.

[Luo Yang]

Thanks for sharing the solution, it will help other users.