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[Resolved] charging for creating a user fails

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 4 replies, has 1 voice.

Last updated by peterV-17 1 week, 6 days ago.

Assisted by: Minesh.

Author
Posts
#2801360

Hi,

I've created 2 user forms that correspond to 2 products, but when i try to charge for creating a user i get this error: "An error occurred while processing your order. Please check if any amount has been deducted via your payment method and review your order history before placing the order again

When you try and create a user account here: hidden link and follow the procedure, you'll get that error message.
password for the site is peter

#2801529

Probable the issue lies with the mollie payment gateway, i'm checking with them now

#2801533

no, also without the mollie payment module the user is not made. Hope you can have a look?

#2801616

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Have you checked the following Doc:
- https://toolset.com/course-lesson/charge-users-for-submitting-content/
- https://toolset.com/course-lesson/charge-users-for-registering-premium-accounts/

Which method you are using?

Have you configured it properly and installed the WooCommerce plugin and set the required settings?

#2801765

Yes I followed these docs, I'm using method 2. But I think the problem might be on the payment side after all, I think I will get a reply from them after this weekend, I'll reply here

#2802007

i'm experiencing different problems with this. when i finally got the payment module working, the users do not receive the subscription e-mail anymore.

I'm skipping this option for now and i'll send new users an invoice myself