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[Closed] Can't upgrade

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This topic contains 5 replies, has 2 voices.

Last updated by Luo Yang 1 year, 11 months ago.

Assisted by: Luo Yang.

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#2544669

I have not been able to update Toolset SINCE JUNE and I have been asking for help SINCE JUNE. I was promised help but it never materialized. Updating Views in June took the site down. Now there are 2 more Toolset plugin updates available and I...don't know what to do.

Please help.

Hold up: I just updated Types and Maps and all is well. WITH THOSE. I still need help with Views, but help with Views seems to have disappeared. Poof.

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#2544761

Hello,

Please provide more details for the question:
but help with Views seems to have disappeared

Did you get any error message when you upgrade Toolset Views plugin?
Can you take a screenshot for it?
Did you get any PHP error logs when you upgrade Toolset plugins?
https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/#php-debugging

#2545879

That was IN JUNE. My entire site went down, that's all I can tell you.

#2546091

Since you did not provide any PHP debug logs, it is hard to locate the problem.

Please provide the PHP debug logs, or provide a copy of your website, you can put the package files in your own google drive disk, share the link only, also point out the problem page URL and view URL, I need to test and debug it in my localhost, thanks
https://toolset.com/faq/provide-supporters-copy-site/

#2546939

Duplicator won't work. Please just use my website. I've added you as a user, so could you please send another private reply for details? Thank you.

#2546965

Please backup your website first, then provide your website credentials + FTP access in below private message box, I might need to deactivate plugins/theme in it

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