Cant install reference site

This support ticket is created 7 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

No supporters are available to work today on Toolset forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	7:00 – 14:00	7:00 – 14:00	7:00 – 14:00	7:00 – 14:00	7:00 – 14:00	-
-	15:00 – 16:00	15:00 – 16:00	15:00 – 16:00	15:00 – 16:00	15:00 – 16:00	-

Supporter timezone: Europe/London (GMT+01:00)

Tagged: E-Commerce reference, Reference sites

This topic contains 19 replies, has 3 voices.

Last updated by Nigel 7 years, 5 months ago.

Assisted by: Nigel.

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Author

Posts

November 21, 2016 at 1:08 pm #459012

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+01:00)

Sorry, which bit are you getting stuck on?

Start with "disable all plugins except the framework installer" and keep going through the steps listed.

If one of the steps fails (but it won't, I did it on your site) let me know where and I will take screenshots from that point onwards to show you.

November 21, 2016 at 7:16 pm #459170

janH-4

Ok what I did:

1. I went to plugin: disabled all plugins
2. I went wp types - setup - reseted page
3. I went to plugins again and installed
---woo commmerce
--- types
--- views
--- woo commerce views
--- framework installer

An offer with reference sites appeared and NO ACTIVE BUTTONS for installation....

November 21, 2016 at 8:13 pm #459195

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+01:00)

Hi Ian

I think you marked this as resolved without meaning to.

I went back into your site and followed the onscreen instructions.

Here's what I did:

1. Deactivate all plugins
2. Re-activate Framework Installer
3. Click the message that appears with a link to reset the WordPress database
4. Reset the database
5. Re-activate Framework Installer
6. Click 'Start' to "Complete Framework Installer setup"
7. Select WooCommerce from the complete list of available reference sites
8. The Install button is ready to click to initiate install...

That is where I have left your site right now (see screenshot), ready to go.

If it fails again because of server problems you will need to repeat the above steps after upgrading your server settings.

November 23, 2016 at 2:48 pm #459859

janH-4

NIGEL THANK YOU SUCCESS!!!!
But...why it is so slow...it show about 17sec for homepage...

November 23, 2016 at 3:18 pm #459872

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+01:00)

Hi Ian

I'm glad you got it working at last.

If you are experiencing slow load times you can compare the site on your server with the same site on one of ours: hidden link

When I visited that link it took a few seconds for the page to load, but certainly nothing like 17.

If it is taking that long then it looks like you need to upgrade server. See this page about the minimum requirements for using Toolset, bearing in mind that making more memory available than the minimum will improve performance: https://toolset.com/toolset-requirements/

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This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.