[Resolved] Can't edit fields, metaboxes don't expand

[Author]

Posts

[Jean-Francois]

I have created several Types custom fields, when I go back to try and edit them, the metabox doesn't expand and let me change anything. Nothing happens, visually.

Enabling full DEBUG on the server shows this :

PHP Fatal error: Uncaught Error: Call to a member function translate_description() on null in /srv/users/serverpilot/apps/spw/public/wp-content/plugins/types/library/toolset/types/embedded/includes/fields-post.php:498
Stack trace:
#0 /srv/users/serverpilot/apps/spw/public/wp-content/plugins/types/library/toolset/types/includes/classes/class.types.admin.edit.custom.fields.group.php(677): wpcf_admin_post_meta_box(Object(stdClass), Array, 1, true)
#1 /srv/users/serverpilot/apps/spw/public/wp-content/plugins/types/library/toolset/types/includes/classes/class.types.admin.edit.custom.fields.group.php(644): Types_Admin_Edit_Custom_Fields_Group->add_admin_style(Array)
#2 /srv/users/serverpilot/apps/spw/public/wp-admin/includes/template.php(1048): Types_Admin_Edit_Custom_Fields_Group->types_styling_editor(NULL, Array)
#3 /srv/users/serverpilot/apps/spw/public/wp-content/plugins/types/library/toolset/types/admin.php(1789): do_meta_boxes(Object(WP_Screen), 'normal', NULL)
#4 /srv/users/serverpilot/apps/spw/public/wp-content/plugins/type in /srv/users/serverpilot/apps/spw/public/wp-content/plugins/types/library/toolset/types/embedded/includes/fields-post.php on line 498

ps. This has already been reported in the past : https://toolset.com/forums/topic/in-an-existing-custom-fields-group-cant-expand-fields-to-modify-them/

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Jean,

Thank you for contacting our support forum.

In a case like this the best thing to do is to provide me with a duplicator package of the site. This way i can provide our development team with an exact replica of the issue so that they can debug the issue.

To provide the duplicator package please check the link below.
https://toolset.com/faq/provide-supporters-copy-site/

Thanks,
Shane

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Jean,

Could you provide me with a link to the page where I can see this issue ?

Also this could be related to WPML. Could you disable WPML and let me know if the issue still remains.

Thanks,
Shane

[Jean-Francois]

I think I found the cause of the problem...

If a Post Fields Group contains a Description, then the Fields can't expand to allow us to change their making.

None of the Post Fields where there wasn't a description showed problems, only the 2 Post Fields group where I had a description.

Once you're logged in, visit hidden link, I've placed a description for show. Then, remove it, save and try to expand the fields.

BTW, I've had this same problem on another non-Multisite non-WPML site, so this is not an issue due to WPML running.

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Jean,

Thanks for the clarity.

I tried testing this on a local test site but to no success.

If it possible I would need a local copy of this site for testing and debugging. Could you try this plugin to create a backup?

https://wordpress.org/plugins/all-in-one-wp-migration/

Please let me know if this works.
Thanks,
Shane

[Jean-Francois]

Hi, as mentioned this is a multisite w/ SSL.

I can't use the plugin you mention, as the multisite backup capability is $179 USD. What I CAN do is to provide you with a SQL dump and a TAR of the site, as this is running on one of our DEV servers.

You can then run the script of your choice to install the site locally, or run a VM and use the same domains we have, for the sake of this validation.

If this works for you, provide me with a secured box, and I can provide a URL to D/L the manual site backup.

Tks.

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Jean,

Yes that can work and i've enabled the private fields so that you can provide it.

Thanks,
Shane

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Jean,

I tried to retrieve the files from dropbox but i'm getting a 404 error.

It seems as though the files were removed.

Please let me know.

Thanks,
Shane

[Jean-Francois]

I have put the files back in place, I had them removed just this morning, thinking you had already taken them 🙂

Go ahead !

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Jean,

I was able to download the files.

Also we have released a new version of Types. Please try this and let me know if it helps.
Thanks,
Shane

[Jean-Francois]

Great, will wait to hear from you once you've tested locally.
I will try the new version in the meantime.

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Jean,

Im having issues restoring your backup.

Could you let me know if the issue is still there after the update?

Thanks,
Shane

[Jean-Francois]

Hi Shane,

The client is running all the latest versions of the plugin as of March 1st 2017. And yes, the same issue is still there.

Anytime there's a description for a Field Group, I can go in a field group, but can't expand the fields to change their settings.

I've tested this in both Safari (latest) and Chrome (latest), on MacOS (latest).

Attaching 2 pics, hope it helps a little.

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Jean,

I've posted a ticket to our 2nd tier supporters so that they can have a look at this.

Could you setup the example fields once more so I can point them to it ? I checked the site again but it seems you removed the fields.

Thanks,
Shane

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Jean,

Another question when you create a new field group does the issue carry over to that field group or is it limited to the ones that were previously there.

Please let me know.

Thanks,
Shane