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[Resolved] Can't Change Post Meta Fields Access For Post Field Groups

This support ticket is created 5 years, 1 month ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 1 reply, has 2 voices.

Last updated by Waqar 5 years, 1 month ago.

Assisted by: Waqar.

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#1398129
Screen Shot 2019-12-02 at 6.45.37 PM.png

I am trying to change edit capabilities for different users for custom fields under Access Control > Test Fields

The fields aren't greyed out like you would expect if I wasn't able to edit them - they display normally as though I would be able to click off the check boxes but they're not doing anything. I am able to check on and off other settings in Access - just not the fields.

#1398375

Hi Emily,

Thank you for contacting us and I'd be happy to assist.

I performed some tests on my test website, but couldn't reproduce this issue.

Can you please make sure that WordPress, active theme and all active plugins are updated to the latest versions?

It would be a good idea to make a complete backup copy of the website and then test this with all non-Toolset plugins disabled and a default theme like Twenty Twenty.

If the issue is fixed, you can start adding the disabled plugins, one-by-one, to narrow down to a possible conflict.

In case the issue still persists, you're welcome to share temporary admin login details, for further troubleshooting.

Please let me know how it goes and your next reply will be private.

regards,
Waqar